Terms and Conditions of Ordering.
SUP is a solo operation. This means there is only 1 person that does everything at SUP. In light of that situation, I require all of my customers to agree to the following terms so that they know what to expect from me as a solo operator and to save my time so I can focus on what needs to be done at the time, wither that's customer service, processing products, book keeping or caring for my disabled elderly mother.
By ordering you are agreeing to the following terms
1. All wait times are approximate. If no wait time is posted when a product is out of stock, I don't have an eta for parts, please don't ask for one. I need to focus on the task at hand and lots of "where's it at" emails pulls my focus away from where it needs to be.
2. You will not message me asking me to rush your order or modify my process. I fill orders in the order they came in and that will not change. I also have a specific shipping process that I also will not change.
3. You will be charged a 10% refund fee on products if you request a refund for any reason! Be sure you are ok with a potentially long wait or paying a 10% fee before you place your order! There are also NO refunds for any reason once you have the parts in hand.
4. You will not message me with anything along the lines of "I cant ride my bike because I need your pump to put it back together". Wait till you get all your parts before you pull your bike apart.