Updated 7/22/21: I’m back top processing pumps! I currently have 35 oem, 19 kitaco and 14 takegawa on hand to process. Shipping for these pumps will happen in about a week to a week and a half. I am also waiting on a new batch of pressure plates to arrive.

Terms and Conditions of Ordering.

SUP is a solo operation. This means there is only 1 person that does everything at SUP. In light of that situation, I require all of my customers to agree to the following terms so that they know what to expect from me as a solo operator and to save my time so I can focus on what needs to be done at the time, wither that's customer service, processing products, book keeping or caring for my disabled elderly mother.

By ordering you are agreeing to the following terms

1. All wait times are approximate. If no wait time is posted when a product is out of stock, I don't have an eta for parts, please don't ask for one. I need to focus on the task at hand and lots of  "where's it at" emails delays my production.

2. You will be charged a 10% refund fee on products if you request a refund for any reason! Be sure you are ok with a potentially long wait or paying a 10% fee before you place your order! There are also NO refunds once you have the part in hand. No “I sold my grom and don’t need this any more” refunds.

3. You will not message me with anything along the lines of  "I cant ride my bike because I need your pump to put it back together". Wait till you get all your parts before you start your install.

4. If you do need to contact SUP about your order, you will need to tell me your order number. Check your emails junk folder for the order confirmation e-mail if you cant find it after ordering.

5. SUP isn't liable for items lost in shipping to us. Shipping insurance is the only way to make sure you are covered. If you chose the send in service, ship your pump to us with insurance otherwise, if your pump gets lost, its on you. 

6. Double check your address, the package will be sent to the address you specify, even if incorrect. You will be expected to cover any fees related to reshipping if recovery of the package is possible.

7. SUP pumps bypass the stock filter screen to achieve oil flow during wheelies. As a result of bypassing the filter screen, oil passage clogs from debris is possible but extremely rare. Clogs will lead to engine failure. Clogs will not be covered by the SUP warranty as they relate to how well the motor is maintained. CHANGE YOUR OIL REGULARLY!!

8. SUP parts are ment for use in a closed course environment where the possibility of injury & vehicle damage is high. You are agreeing not hold SUP or SUP employees responsible for any injury or legal charge you may obtain while using SUP parts.